I am a Customer Success Manager specializing in optimizing operations, enhancing customer experience, and leading high-performing teams to drive service excellence and strategic improvements.
A Customer Success Operations Manager drives organizational success by enhancing customer satisfaction, streamlining support processes, and leading high-performing teams. They identify service improvement opportunities, implement data-driven strategies, and optimize CRM and ticketing systems to ensure operational excellence.
Strong leadership, performance coaching, and analytical skills are essential for success in this impactful, customer-centric role.
Customer-centric Success Operations Manager with expertise in CRM, team leadership, and performance optimization. Skilled in enhancing customer satisfaction, streamlining workflows, and executing data-driven service strategies.
Awarded for leading team performance, reducing complaints, improving customer satisfaction.
Recognized for automating workflows, integrating feedback, enhancing service response times.
Directed service operations, improved satisfaction, reduced complaints, and optimized workflows.
Led team performance, boosted KPIs, morale, and client retention.
Resolved complex issues, improved satisfaction, maintained high service quality.
Managed guest services, audits, reservations, and improved payment workflows.
Integration of Stella Feedback System
Customer Success Team Lead – GoFor Industries Inc.
At GoFor Industries Inc., Jeslin John led the successful end-to-end integration of the Stella feedback system to enhance real-time customer insights. By aligning survey triggers with key service milestones, Jeslin improved the customer satisfaction score (CSAT) by 15%. She also conducted team training, streamlined internal workflows, and utilized analytics dashboards to track trends and optimize response times—resulting in a 20% reduction in feedback turnaround. This project not only improved service responsiveness but also embedded a culture of continuous improvement through actionable customer data.
My expertise in customer service operations and performance management has significantly enhanced service delivery. Through strategic insights into CRM optimization and team development, I’ve played a key role in improving customer satisfaction and driving operational success.
